Shipping policy

Effective for purchases made via the Halo Panda official website

This Shipping Policy is issued by Halo Unity Sdn. Bhd. (Co. No. 202401047825 (1593670-U)) (hereinafter referred to as “we”, “our”, or “us”). It outlines the terms and conditions related to order delivery and shipping services on our platform.

A. Order Processing

  • Orders are processed on business days only – Monday to Friday, excluding public holidays.

  • Orders received will be processed on the same day or by the next working day at the latest.

  • You will receive an order confirmation email once your payment has been verified.

  • A shipping notification email with tracking information will be sent once the parcel has been dispatched.

B. Shipping Destinations

  • We ship to addresses within Malaysia and selected international countries.

  • We do not ship to P.O. Box addresses.

C. Delivery Lead Times

Location Estimated Delivery Time
West Malaysia 3–7 working days
East Malaysia 5–10 working days
International 3–14 working days

Note: Delivery times may vary depending on the destination and logistics conditions.

D. Shipping Rates

Region Standard Shipping Fee Free Shipping Threshold
West Malaysia From RM7 onwards Free for orders above RM100
East Malaysia From RM10 onwards Not applicable
International Auto-calculated at checkout Not applicable

E. Courier Services

  • We partner with reputable courier providers such as Ninja Van or equivalent logistics companies.

  • We reserve the right to change our delivery partners without prior notice.

  • Courier delivery hours typically fall between 9:00 AM – 9:00 PM, Monday to Saturday (excluding public holidays).

F. Failed Deliveries

  • If the first delivery attempt fails, a second attempt will be made.

  • To avoid delays, please ensure your shipping address and contact details are complete and accurate.

G. Delivery Restrictions

We currently do not deliver to:

  • Restricted zones

  • Military bases

  • Islands or remote locations with limited courier access

H. Customer Responsibility

Customers are responsible for:

  • Tracking their shipments using the provided tracking link

  • Ensuring someone is available to receive the parcel at the delivery address

Parcels returned due to failed delivery attempts may incur additional re-delivery charges.

I. Order Issues or Damaged Goods

If your order arrives damaged, incorrect, or with missing items, you must notify us within 2 business days of delivery by emailing:

📧 halopandaofficial@gmail.com

Please include:

  • Your order number

  • Clear photos of the issue

Requests made after the 2-day window may not be accepted.

J. Lost or Delayed Orders

If you have not received your parcel within 15 business days from the shipping date, please contact us at halopandaofficial@gmail.com.

While we strive for timely delivery, we are not liable for delays caused by third-party logistics providers or unforeseen circumstances beyond our control.

K. Custom Duties (For International Orders)

International customers are responsible for any import duties, customs fees, or taxes imposed by their destination country.
These charges are not included in the purchase price and must be paid upon receipt if applicable.

L. Contact Hours

For urgent matters, you may reach us via WhatsApp:
📱 http://www.wasap.my/60128261699
🕘 Operating Hours: Monday to Friday, 9:00 AM – 9:00 PM