Refund policy

Return and Refund Policy
Effective for purchases of Halo Panda Deepure Deep Cleansing Mask

This Return and Refund Policy (“Policy”) is issued by Halo Unity Sdn. Bhd. (Co. No. 202401047825 (1593670-U)) (hereinafter referred to as “Halo and You”, “we”, “our” or “us”).

By purchasing the Halo Panda Deepure Deep Cleansing Mask from our official website, you (“User” or “you”) agree to be bound by the terms outlined below.

A. Return Eligibility

You may request a return within 30 days from the date of delivery, subject to the following conditions:

  • Product must be unused, unopened, and sealed in its original condition

  • All packaging must be intact

  • Product must be in resellable condition

B. Non-Returnable Items

We do not accept returns for the following:

  • Opened or used skincare or personal care items

  • Complimentary or promotional items (e.g. vouchers, samples, free gifts)

  • Products damaged due to customer mishandling

  • Products not purchased from our official website

C. How to Initiate a Return

To request a return, please contact our customer service via:

📱 WhatsApp: http://www.wasap.my/60173833922
📧 Email: halopandaofficial@gmail.com

Please provide the following:

  • Your order number

  • Reason for return

  • Photo evidence (for damaged or defective items)

Once approved, you will receive return instructions and the return address.

D. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item received is defective or incorrect

  • Original shipping fees are non-refundable

  • If return is approved, return shipping fees may be deducted from your refund

E. Refund Processing

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection via email

  • If approved, your refund will be credited to your original payment method within 14 business days

  • If the return does not meet our criteria, we reserve the right to reject the refund and return the product to you

F. Delayed Refunds

If your refund hasn't appeared:

  1. Check your bank or credit card account

  2. Contact your card provider or bank

  3. Still unresolved? Email us at halopandaofficial@gmail.com

G. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email us at halopandaofficial@gmail.com.
All exchange items are subject to inspection and stock availability.

H. Return Address

Halo Unity Sdn. Bhd.
21-1, Jalan KP 1/3
Taman Kajang Prima
43000 Kajang, Selangor
Malaysia